Self regulation good for consumers, says IGA

Ray Holloway, the director of the Royal Motoring Institute's Independent Garage Association (IGA) has said industry self regulation will be a good thing for consumers.

"Improved standards of service and consumer care are best achieved through industry self regulation," he said, speaking about the launch of the Motor Industry Code of Practice today.

"The Motor Industry Code of Practice aims to promote and safeguard the interests of consumers by helping them identify subscribing garages and providing an easily accessible and robust dispute resolution mechanism, should it be necessary."

Over 5,500 garages had already signaled their intent to subscribe when the code was launched at the Office of Fair Trading (OFT) in May.

The web-based registration system is now live and garages up and down the country are signing up in readiness for the consumer launch in August.

"The Code will be the route to success for the motor industry," Mr Holloway concluded.